Tickets

Dear customers!
Specialized entrance for visitors with online tickets is open in the Small Hermitage.
One-day entrance voucher to the Main Museum Complex and General Staff Building

A one-day voucher will allow you to visit all the facilities of the museum complex located
on Palace Square (Main Museum Complex and General Staff building).
For visitors to the Main Museum Complex, a separate / special entrance is provided from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with the Palace Embankment between the buildings
of the New and Small Hermitage (near Atlantis Statues).
To enter the General Staff Building, you must use the general entrance for visitors from the Palace Square.
Validity - 1 day from the moment of the first pass.

 

I agree with terms and conditions
Adults
Children (under 16) Max. 2 per order
$17.95
Buy
Two-day entrance voucher to the Hermitage museum and its branches

A two-day voucher allows you to visit:

  • All Museum facilities located on the Palace Square:

Main Museum Complex - for visitors to the Main Museum Complex there is a separate / special entrance from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with Palace Embankment between the buildings of the New and the Small Hermitage (near Atlantis Statues).
To enter the rest of the exhibition facilities, use the general entrance for visitors, including:

  • General Staff Building - entrance for visitors from Palace Square, 6/8
  • Winter Palace of Peter I - entrance for visitors from Palace Embankment, 32
  • Menshikov Palace - entrance for visitors from University Embankment, d. 15
  • Museum of the Imperial Porcelain Factory - entrance for visitors from 153 Obukhovskaya Defense Avenue

The two-day voucher is valid for 2 consecutive days (excluding Mondays, as well as the first of January and the ninth of May - the days when the museum is closed). For example, if your second day of visiting falls on one of the days listed above, you can visit the museum on the day following the museum day off: respectively, on Tuesdays; January 2; May 10th.

I agree with terms and conditions
Adults
Children (under 16) Max. 2 per order
$23.95
Buy

You can purchase electronic entrance vouchers for organizing visits to the museum in the "Museum Visit" section. Vouchers are paid using a credit card online. 

Be advised that:

    - When buying a voucher for another person, you must enter the surname, name and patronymic of the person who is directly going to visit the museum when entering information about the visitor.

    - When buying vouchers for several visitors, you only need to indicate the name, surname and middle name of one of the visitors when entering data.

You can place order for not more than 10 vouchers at once. If you need more than 10 vouchers, please contact our customer service.

Attention! Any type of voucher gives the right to visit any exhibit object only once during one day.

By purchasing vouchers for organizing visits to the museum, you can add to each order two free vouchers for children under 16 years of age.

Please be advised that when placing an order in which there is a free  voucher, information about it will be indicated only in the main voucher (in the first voucher from the order), which you would receive by e-mail. A separate free  voucher is not generated electronically, and you will need to receive it directly when visiting the museum.

To receive a free voucher indicated in the order you must:

    1. After passing the security post, go to the cashier (next to the turnstiles);

    2. Present to the cashier the voucher and a document proving your identity (surname, name and patronymic indicated in the voucher must coincide with the surname, name and patronymic in the document);

    3. Present to the cashier any document confirming the age of the child.

Using vouchers

You can print the vouchers received by e-mail or save electronically on a mobile device.

    • A two-day voucher must be printed, since not all Hermitage exhibition complexes have readers for the electronic barcode. A two-day voucher is valid for two consecutive days (excluding Monday, January 1 and May 9 - these days the museum is closed).

There is a separate / special entrance for visitors to the Main Museum Complex from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with the Palace Embankment between the buildings of the New and Small Hermitage (near Atlantis Statues) (see Map). Go through the security checkpoint at the entrance and follow the turnstiles if you do not have a free children's voucher in your order.

A free children's voucher (for children under 16 years of age), if ordered when purchasing a voucher, can only be obtained at the voucher office of the museum at the time of the visit: you must contact the Internet voucher office of the Main Museum Complex or the voucher office of another exhibition object you are visiting, (exact information to find the cash desk, contact the administrator of the entrance area), and give the order number. You must have any document with you confirming the age of the child.

To go to the museum, attach the barcode on the voucher to the reader on the turnstile (printed or electronic version of the barcode).

Please note: all vouchers from one order must be used at one visit to the museum, i.e. you cannot use one voucher from an order on one day and another on another day.

Cancellation and Refunds of vouchers

If your plans have changed, you can cancel the order.

To cancel the order you need to send an email to the email address of the Support Service at service@hermitageshop.com with the following data:

     • Order number(s);

     • Surname, name and patronymic of the person for whom the order is placed;

     • Last 4 numbers of credit card indicated at checkout;

     • Reasons for canceling the order

For online vouchers, the following cancellation policy applies:

     • A full refund of the order is possible within 5 days from the date of placing the order;

     • After a five-day period from the date of placing the order, the refund is processed minus the cost of processing the request - $3.95 for each specified person in a one-day voucher and $4.95 for each specified person in a two-day voucher. The cost of processing an order includes, inter alia, commissions of banks and payment systems.

     • Partial cancellation of the order is not possible, - a refund can be processed only for all vouchers specified in the order;

     • Return is made by a reverse transaction to the card that was used for purchase.

 

Information

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