Information

Dear customers!

Due to St.Petersburg International Legal Forum being held at the Hermitage museum premises, there are some changes for visitors:

  1. On May 16-23, visitors with vouchers can enter the museum without queue at the main entrance (from the Palace Square, through the Main gate to the Winter Palace).
  2. If you have purchased a tour voucher to the Golden or Diamond Room for these days, please approach the e-Ticket booth located under the Main gate of the Winter Palace to redeem your tickets.
  3. On May 18-20 , the General Staff building will be closed for visitors. If you have purchased a voucher and plan to visit on these dates, we suggest the following options:

- You may visit the Main museum complex (including Winter Palace) on May 18,19 or 20 and visit the General Staff building on May 24-31. To enter, you will need to show the voucher at the turnstile.

- OR you may cancel your whole order and get a full refund. To cancel the order, email us the following information: order number, your name and cancellation reason.

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