Buying tickets

Entrance tickets to the Hermitage can be purchased over the Internet on the Tickets page of the shop website. Purchasing Hermitage tickets online allows the visitor to perform the transaction using a credit card and avoid standing in line at the museum ticket office.

  1. How to purchase vouchers?

    Tickets can be purchased on the Tickets page of the shop’s website.

    While placing the order you will be asked to type in some information: your name, type and quantity of vouchers, e-mail address, and credit card information. You will receive a confirmation, as well as the Internet Tickets, via the e-mail address that you provide to us, so it is very important that all of the information you entered is valid and correct. 

    When placing an order for a group, you will receive a voucher for each member of the group.

    If you wish to buy two different types of vouchers, you should place a separate order.

    Once you place your order through the website, you will receive an automated confirmation email, acknowledging that your order was received. If you did not receive this confirmation email, containing your order number, it is mostly likely due to either an incorrect email address being provided or your email program blocking the sender (us). When you place an order with our e-shop, you will receive an Internet Voucher via email in 20 minutes after completion of your order.

    If you have not seen this e-mail in over 1 hour, we suggest that you check your spam folder, our e-mail may be stuck in there, being treated as spam. If you cannot find the e-mail with the voucher attached, please e-mail our customer support: info@hermitageshop.com and service@hermitageshop.org and we will resend it to you, as well to any additional your e-mail addresses you would specify. The voucher comes by link for downloading. Note: In order to view and print PDF files, you will need to download a free copy of Adobe Acrobat Reader. To open an Acrobat Reader file (a PDF file), double-click on it. The Order change and Order cancellation policy applies to voucher sales. Unused vouchers are refundable upon cancellation (less Processing Service Fee included in total ticket price).

    • The voucher is valid for 90 days.
    • You can return your order and get the refund.
    • Partial refund is not possible; you can only return the whole order.
    • A nonrefundable Processing Service Fee $3.95 applies per each one-day entrance Voucher sold and $4.95 applies per each two-day entrance Voucher sold.

    There are certain categories of visitors who are eligible for a free admission. You can find information about this below in the section entitled “Eligible for a free admission”.

  2. How to enter the museum?

    There is a separate / special entrance for visitors to the Main Museum Complex from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with the Palace Embankment between the buildings of the New and Small Hermitage (near Atlantis Statues) (see Map). Go through the security checkpoint at the entrance and follow the turnstiles if you do not have a free children's voucher in your order.

    A free children's voucher (for children under 16 years of age), if ordered when purchasing a voucher, can only be obtained at the voucher office of the museum at the time of the visit: you must contact the Internet voucher office of the Main Museum Complex or the voucher office of another exhibition object you are visiting, (exact information to find the cash desk, contact the administrator of the entrance area), and give the order number. You must have any document with you confirming the age of the child.

    To go to the museum, attach the barcode on the voucher to the reader on the turnstile (printed or electronic version of the barcode).

    Please note: all vouchers from one order must be used at one visit to the museum, i.e. you cannot use one voucher from an order on one day and another on another day.

    Should you have any problem retrieving your booking information in the Box Office system, the Reception Administrator (at the Main Hall Information Desk) will assist you to contact the Customer Service Office in St Petersburg. Customer Service phone number: + 7 (812) 429-7407. If you have forgotten or lost your Ticket and are in St Petersburg already, please contact the Customer Service Office before visiting the museum.

  3. Types of vouchers

    Two types of vouchers are available through the website. The cost of the voucher includes a privilege to use photo/video cameras, where permitted. A nonrefundable Processing Service Fee $3.95 applies per each one-day entrance Voucher sold and $4.95 applies per each two-day entrance Voucher sold. This service fee is included in the ticket price. Unused Vouchers are refundable upon cancellation (less Processing Service Fee).

    One day voucher

    A one-day voucher will allow you to visit all the facilities of the museum complex located on Palace Square (Main Museum Complex and General Staff building).

    For visitors to the Main Museum Complex, a separate / special entrance is provided from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with the Palace Embankment between the buildings of the New and Small Hermitage (near Atlantis Statues).

    To enter the General Staff Building, you must use the general entrance for visitors from the Palace Square.

    Validity - 1 day from the moment of the first pass.

    Two-day voucher

    A two-day voucher allows you to visit:

    • All Museum facilities located on the Palace Square:

    Main Museum Complex - for visitors to the Main Museum Complex there is a separate / special entrance from Millionnaya Street through Shuvalovsky Passage, connecting Millionnaya Street with Palace Embankment between the buildings of the New and the Small Hermitage (near Atlantis Statues).

    To enter the rest of the exhibition facilities, use the general entrance for visitors, including:

       • General Staff Building - entrance for visitors from Palace Square, 6/8

       • Winter Palace of Peter I - entrance for visitors from Palace Embankment, 32

       • Menshikov Palace - entrance for visitors from University Embankment, d. 15

       • Museum of the Imperial Porcelain Factory - entrance for visitors from 153 Obukhovskaya Defense Avenue

    The two-day voucher is valid for 2 consecutive days (excluding Mondays, as well as the first of January and the ninth of May - the days when the museum is closed). For example, if your second day of visiting falls on one of the days listed above, you can visit the museum on the day following the museum day off: respectively, on Tuesdays; January 2; May 10th.

    The ticket is valid for 90 days.

    Eligible for a free admission:

    • Children – under 16 years old

    Those who are eligible for a free admission to the State Hermitage Museum will get a Complimentary Entrance Ticket. If this happens to be a member of your family or group, and you are an Internet Ticket holder, you may proceed all together to the Administrator to get your free tickets.

  4. Guided tours

    When ordering entrance vouchers for visiting the museum, you can also order tours to the Golden and Diamond Treasure Rooms.

    Ordering a Tour online will allow you to book a place in the Tour group in advance and avoid the queue at the voucher office for the Tour voucher.

    The excursion voucher entitles you to visit a group excursion on the day and time specified in the voucher.

    Please be advised: ordering an online tour is only possible with ordering entrance vouchers for visiting the museum. The number of excursion participants in one order cannot exceed the number of entrance vouchers in this order.

    When ordering two excursions, you will receive an excursion voucher for each visitor for each of the excursions.

    Each excursion voucher has an individual bar code that must be scanned at the entrance to the Treasure Rooms. Received tour vouchers can be printed or saved on mobile devices.

    A free voucher when ordering excursions online is not provided.

    Ordering excursion online is possible no later than 1 day before the start of the tour.

    The gathering of the tour group is 10 minutes before the start of the tour. Each tour lasts 2 academic hours. The size of the group should not exceed 16 people.

    If the participant of the excursion is late for the gathering place of the excursion groups through their own fault, the service for organizing the excursion is considered to be provided.

    Cancellation and refunds of excursion vouchers

    If for some reason you change your mind about visiting the tour with the excursion voucher purchased on the site, you can cancel the order.

    To cancel the order you need to send an email to the email address of the Support Service- service@hermitageshop.com with the following data:

             • Order number(s);

             • Surname, name and patronymic of the person for whom the order is placed;

             • Last 4 numbers of credit card indicated at checkout;

             • Reasons for canceling an order

     For excursion vouchers, the following cancellation policy applies:

             • Refunds for excursion vouchers are possible no later than three days before the date of the excursion;

             • Refunds for unused excursion vouchers after the date and time of the ordered excursion are allowed;

             • Partial cancellation of an order is not possible: a refund can be made only for all vouchers (entrance and excursion) in the order;

             • Return is made by a reverse transaction to the card that was used for payment.

  1. Museum working hours

       - Monday - day off

       - Tuesday 10:30 - 18:00

       - Wednesday 10:30 - 21:00

       - Thursday 10:30 - 18:00

       - Friday 10:30 - 21:00

       - Saturday 10:30 - 18:00

       - Sunday 10:30 - 18:00

    Voucher offices close an hour earlier than the museum

    January 1 and May 9 - the museum is closed

    The days of free admission to the museum for all categories of individual visitors are:

       - The third Thursday of every month;

       - December 7 - St. Catherine's Day, the birthday of the Hermitage;

       - May 18 - Museum Day.

    Please note that on these days the lines to the museum are multiplied.

    Unfortunately, we cannot guarantee for visitors with vouchers that there are no queues at the entrance to the Main Museum Complex in the morning, especially on Tuesday, during holidays and school holidays. Plan your visit time in advance.

    Please note that in exceptional situations, by decision of the management of the Hermitage, one or more exhibition complexes may be closed for visiting during the official hours of their work. Follow the information on the website of the State Hermitage (https://www.hermitagemuseum.org) and on the website of the online store (https://www.hermitageshop.ru).

    Addresses of the State Hermitage Museum Exposition Complexes:

       The main museum complex: Palace Square, 2.

       General Headquarters: Palace Square, 6/8

       Winter Palace of Peter I: Palace Embankment, 32

       Menshikov Palace: 15 University Embankments

       Museum of the Imperial Porcelain Factory: 153 Obukhov Defense Ave.

    For visitors to the Main Museum Complex with entrance vouchers, a separate entrance is provided from Millionnaya Street through Shuvalovsky Passage (intra-quarter passage from Palace Embankment to Millionnaya Street between the buildings of the New and the Small Hermitage).

    To enter the rest of the exhibition complexes, you must use the common entrance for visitors.

     

  2. Information for Visitors

    If you have any questions please send us email at service@hermitageshop.com
  3. Information for Visitors with Special Needs

    Visitors with limited mobility may use the entrance from the Palace Square. For all questions related to organized visits to the museum for individuals with special needs and the rental of wheelchairs, please call: +7 (812) 710-9079, or ask for an Administrator’s assistance while in the Museum.
  4. Directions

    Address: 2, Dvortsovaya Ploshchad (Dvortsovaya Square) 190000, St Petersburg

    City Transport

    • Metro Stations: “Admiralteyskaya”, “Nevsky Prospekt”, “Gostiny Dvor”
    • Trolleys: 1, 7, 10
    • Bus: 7
    • Express buses: 7, 10, 147
    • Minibuses: 128, 129, 147, 228

 

 

 

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