Your privacy is important to the State Hermitage Museum (SHM). The SHM only collects the information required to ensure proper processing of your order and retains your order information for record keeping. Your information will be shared with State Hermitage Museum’s business partner Museum On Line (MOL) for ordering and delivering purposes. This information will never be sold or shared with others.

Customers must provide contact information (such as name, email, and phone number) and financial information (such as credit card number, expiration date, and billing address). This information is used for billing purposes and to complete customer’s orders. In the event there is difficulty processing an order, this information is used to contact the customer.

Transactions that occur on the Hermitage Museum Shop website are secure. All credit card numbers submitted to the site are encrypted using “Secure Socket Layer” (SSL) encryption, which is the industry standard for information security and is used by more than 100,000 websites in more than fifty countries. Credit card and any personal information will be removed from the server hosting the website within few hours of the time the order is placed.

For questions regarding our privacy policy, please contact us in one of the following ways:

  • By Telephone. From within the United States and Canada, please call toll-free (866) 701-5653, Monday through Friday, 8:00 a.m. to 3:45 p.m. Pacific Time. From outside the United States and Canada, please dial the appropriate United States access code, then (818) 701-5652.
  • By Email. Email any questions to service@hermitageshop.org. Please be sure to include your name, mailing address, telephone number, and order number (if any) so that we may provide you with the best possible service.
  • By Fax. You may fax your inquiries to (818) 710-0652. From outside the United States and Canada, please dial the appropriate United States access code
  • By Mail. Inquiries for Customer Service should be addressed to: The Museum On Line, Inc., Customer Service, 19151 Parthenia Street, Suite F, Northridge, California, 91324, USA