You can avoid a long line at the ticketing office at the museum by purchasing Hermitage tickets online. When you place an order with our e-shop, you will receive a Ticket Voucher via email in 20 minuets. After completion of your order. If you have not received this e-mail in over 1 hour, we suggest you check your spam folder, our e-mail might be stuck in there, being treated as spam. If you cannot find the e-mail with the voucher attached, please e-mail our customer support: firstname.lastname@example.org and we will resend it to you, as well as to any additional e-mail addresses you specify. The voucher comes as an attachment file in PDF format. To view and print out this file you must use Adobe Reader, a program which can be downloaded for free. The Voucher should be presented to the Administrator along with a valid form of ID and will be redeemed/exchanged for an actual ticket/s to the museum. The leader of the group can use his/her name to buy ticket/voucher for the entire family or group.
Valid form of ID (passport, Drivers License, student ID card etc) is a requirement to enter the State Hermitage Museum. Internet Ticket Voucher carries your name, which should match the name of an actual Voucher holder.
The voucher holder will not be able to redeem the voucher for the ticket(s) without the ID.
If you wish to buy an Internet Ticket Voucher for somebody else or wish to change the information that is already on the Voucher, please contact Customer Service and provide the name of the person who will actually attend the Museum.
The cost of the ticket includes a privilege to use photo/video cameras, where permitted. Unused Vouchers are refundable upon cancellation (less Processing Service Fee). A nonrefundable Processing Service Fee $3.95 applies per each Ticket sold. All fees and taxes are included in the ticket price.
The voucher is valid for 6 month. You can return your voucher and get the refund within 5 days after placing your order. Partial refund is not possible; you can only return the whole voucher.
To help with the planning of your trip to St Petersburg and the Hermitage, you might be interested to see the guidebooks available for purchase through our e-shop.
The Hermitage mobile apps will help you plan your visit and make most of your time in the Hermitage: you can learn about the musem collections with the State Hermitage Museum App and download audio excursions with the Audio-guide App.
Attention buyers and agencies. Below you will find important information with requirements to purchasing large quantities of tickets/vouchers: Purchasing quantities of 20 and above vouchers for tourist groups PER VISIT.
Groups are welcome to buy tickets online. It is one of the easiest ways to come with a group to the Hermitage. The group leader should be the voucher holder; he comes to the INTERNET TICKET DESK (see: How to pick up tickets at the museum), shows the voucher and ID. After that he receives all the ordered actual tickets.
Finally the group should just follow “the green corridor” for people with tickets and enter the museum.